Terms & Conditions

1. Online Store Terms

By accessing, browsing, or purchasing from this website (yuancrystal.com.au), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not access or use our website or Services.

2. Eligibility

You must be at least 18 years of age to place an order, or have the consent and supervision of a parent or legal guardian.

3. Product Information

3.1 Product Description

We sell crystal jewellery and related accessories. Product images are for illustrative purposes only. Due to the natural characteristics of stones, variations in colour, texture, inclusions, shape, and size may occur and are not considered defects.

3.2 No Medical or Therapeutic Claims

Crystal and metaphysical descriptions (including, but not limited to, references to “energy,” “healing,” or “luck”) are based on cultural traditions and folklore and are provided for general wellness and entertainment purposes only.

They do not constitute medical advice and are not intended to diagnose, treat, cure, or prevent any medical condition, nor should they be relied upon as a substitute for professional medical advice, diagnosis, or treatment.

We do not make any therapeutic or medical claims. Any perceived benefits or results are subjective, personal, and not guaranteed.

3.3 Safety Notice

Please keep products away from small children and pets. Some items may be fragile and may pose a choking hazard if mishandled.

4. Pricing, Orders & Payments

4.1 Pricing

All prices are displayed in Australian Dollars (AUD) and include or exclude GST as indicated. Prices may change at any time prior to order acceptance.

4.2 Order Acceptance

An order is deemed accepted once you receive an order confirmation email from us. We reserve the right to cancel or refund any order due to stock availability issues, pricing errors, suspected fraudulent activity, or other reasonable grounds.

4.3 Payment Methods

We accept payment methods displayed at checkout, which may include Visa, Mastercard, American Express, PayPal, Shop Pay, and Afterpay.

By placing an order, you authorise us to charge the total amount payable, including applicable taxes and shipping fees. Buy-now-pay-later services (such as Afterpay) are subject to the provider’s own terms, conditions, and approval processes.

5. Shipping, Delivery & Risk

5.1 Shipping Information

Available shipping options, costs, and estimated delivery timeframes are displayed at checkout. Estimated delivery dates are indicative only and are not guaranteed.

5.2 Risk of Loss

Risk of loss or damage passes to you upon delivery to the address provided, except where such loss or damage is caused by our failure to comply with obligations under the Australian Consumer Law.

5.3 Delivery Details

You are responsible for ensuring delivery information is accurate and complete. Additional fees may apply for re-delivery resulting from incorrect or incomplete address details.

5.4 International Orders

For international orders, you are responsible for all applicable customs duties, taxes, import charges, and clearance fees imposed by the destination country.

6. Returns, Exchanges & Refunds

6.1 Returns Policy

Please refer to our Returns Policy for detailed information on eligibility, procedures, and applicable timeframes.

6.2 Change-of-Mind Returns

Where offered, change-of-mind returns must be unused, in original condition and packaging, and requested within 7 days of delivery.

Change-of-mind returns do not apply to earrings, personalised items, sale items, or gift cards, unless otherwise required under applicable law.

6.3 Australian Consumer Law

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. For minor failures, we may choose to repair, replace, or resupply the product within a reasonable time.

7. Promotions & Gift Cards

7.1 Promotions

Promotional codes cannot be combined unless expressly stated and may exclude sale items or gift cards unless specified.

7.2 Gift Cards

Gift cards are non-refundable and expire in accordance with applicable Australian laws, including the minimum three-year expiry period unless otherwise required.

8. User Accounts & Reviews

8.1 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

8.2 User Content

By submitting reviews, images, or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content for marketing and promotional purposes, without altering its original meaning, in accordance with our Privacy Policy.

9. Intellectual Property

All content on this website, including logos, text, graphics, and images, is owned by or licensed to us and is protected by applicable intellectual property laws. You must not reproduce, distribute, or create derivative works without our prior written consent.

10. Prohibited Use

You must not misuse this website, including by violating any applicable laws, infringing intellectual property rights, transmitting malware, scraping content, or interfering with the website’s security or functionality.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage. Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under the Australian Consumer Law.

12. Privacy

We collect, use, and disclose personal information in accordance with our Privacy Policy, available via the website footer. By using our Services, you consent to such collection and use.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, supply chain disruptions, industrial action, or carrier delays.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales. Before commencing formal proceedings, you agree to contact us to attempt a good-faith resolution.

15. Changes to Terms

We may update these Terms from time to time. Continued use of the website following any changes constitutes acceptance of the revised Terms. The “Last updated” date will be amended accordingly.

16. Safety Disclaimer (Important)

This section is provided to promote consumer safety and informed purchasing decisions.

Our products contain small parts and are jewellery items, not toys. Keep all products out of reach of children and pets. Do not place items in the mouth, chew, or ingest under any circumstances.

These products are not suitable for unsupervised use by children under 12 years of age. Discontinue use immediately if any component becomes loose, damaged, or detached. A parent or legal guardian must supervise any child who wears or handles these items.

If ingestion, choking, or an adverse reaction is suspected, seek medical attention immediately. By purchasing from our store, you acknowledge and accept this Safety Disclaimer and our store policies.